Refund & Return Policy – By Sam Beauty

At By Sam Beauty, customer satisfaction and safety are our highest priorities. Due to the personal nature of our cosmetics, contact lenses, perfumes, and musks, we maintain strict hygiene standards to ensure every item you receive is pure, safe, and untouched.

Eligibility for Returns

We offer a 7-day return window from the date of delivery for items that arrive damaged, defective, or incorrect. To be eligible for a return:

• Products must be unopened, unused, and in their original packaging with all seals intact.

• For safety and hygiene reasons, opened or used makeup products, contact lenses (including opened blister packs), perfumes, and musks cannot be returned or exchanged.

How to Request a Return

If you receive a damaged or wrong item, please notify our customer support team within 48 hours of delivery. Provide your order number along with clear photos or videos showing the issue. Once approved, our team will share step-by-step instructions and the return shipping details. Return shipping costs for damaged or incorrect items will be covered by us.

Refunds and Processing

Once we receive and inspect your returned package, we will notify you of the approval status. Approved refunds will be processed automatically to your original payment method or issued as store credit within 5 to 7 business days. Please note that original shipping charges are non-refundable.

Exchanges and Cancellations

We only replace items if they are defective or damaged during transit. If you need to cancel or modify an order, please contact us immediately. Orders cannot be canceled once they have been dispatched. For any assistance, reach out to our support team—we are always here to help!